At Zahz, we have made it our commitment to sell high quality jewellery and lab-grown diamonds to our customers. We warrant that all jewellery purchased from our website will be free from manufacturing defects in materials and workmanship at the time of delivery and the optical properties of the lab grown diamonds will never fade or cloud over time.

Our diamonds and jewellery are manufactured to the highest standards and use the highest quality materials. Each item is carefully inspected at our factory and our distribution facility prior to shipment.

We pride ourselves on our workmanship and offer a 24 month warranty. The Lifetime Manufacturing Warranty is effective from the date of purchase, only for purchases supplied by Zahz, and is non-transferrable.

Although we stand behind our product, we do exclude the following defects from the Lifetime Manufacturing Warranty:

  • General wear and tear, scratching, trauma, loss of centre stones, product loss, theft, or improper cleaning and storage.

  • Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewellery, etc.)

  • Precious metals, and especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear might cause them to open up and the stone could be at risk of falling out. This is not considered a manufacturing defect.

  • The loss of a stone caused by trauma or damage is not covered under the Lifetime Manufacturing Warranty.

Any third-party repairs or service to your jewellery completed by a company other than Zahz, including but not limited to ring sizing or other repairs, will void your warranty.

Should you have an issue with your purchase due to manufacturing, please email us at info@zahz.com.au 

We recommend that you insure your jewellery for loss, theft, or damage. Examples of damage to centre stones may include chipping, cracking, or breaking. While diamonds are very durable, they are not indestructible, and normal wear and tear, especially on rings, can cause damage.